Terms & Conditions

Last Updated: 31 January 2026

Welcome to Whisperal.com. These Terms and Conditions govern your use of this website and any purchases made through it. By accessing or using the Website, you agree to be bound by these Terms. Please read them carefully before using our services.

1. Definitions

“Customer” – any natural person acting for purposes outside their trade, business, craft, or profession.
“Website” – the online shop available at https://whisperal.com.
“Product(s)” – any goods offered for sale on the Website.
“We”, “us”, “our” – the seller identified below.
“You”, “your” – the user or buyer.

2. Seller Information

Whisperal — Sole Trader (Autónomo)
Owner: Goda Koriznaitė
Self-employed sole trader registered in Spain (autónomo)
Trading as “Whisperal”
NIF: Y5277542E
Address: Calle Lajial 1, 12, Puerto Santiago
38683 Santiago del Teide, Tenerife, Spain
Phone: +34 674 105 791
Email: info@whisperal.com

3. Acceptance of Terms

By using this Website, you agree to these Terms and our Privacy Policy. If you do not agree, you must not use the Website.

4. Eligibility

You must be at least 18 years old or have the consent of a parent or legal guardian to use this Website and make purchases.

5. Changes to These Terms

We may update these Terms from time to time. Changes take effect upon publication on the Website but will not affect orders already placed.

6. Your Responsibilities

You agree to:

Provide accurate and current information
Comply with applicable laws
Maintain the confidentiality of your account credentials
Be responsible for all activity conducted under your account

7. Prohibited Activities

You must not:

Violate any laws or third-party rights
Upload malicious software or spam
Attempt unauthorized access to systems
Use automated tools to scrape data
Interfere with the operation of the Website

8. Intellectual Property

All Website content — including text, graphics, logos, images, and software — is owned by Whisperal or its licensors and is protected by intellectual property laws. No content may be used commercially without prior written permission.

9. No Transfer of Rights

Use of the Website does not transfer any intellectual property rights to you.

10. Orders and Contract Formation

Placing an order constitutes an offer to purchase. A contract is formed only when we confirm acceptance of the order by email or dispatch the goods.

We reserve the right to refuse or cancel orders in cases including, but not limited to:

Pricing or description errors
Suspected fraud
Stock unavailability

11. Prices, Taxes, and Currency

All prices are displayed in EUR and include VAT where applicable unless stated otherwise. Shipping costs and any additional charges are shown at checkout.

Prices may change at any time but will not affect confirmed orders.

12. Payment

Payment must be made at the time of order using the available payment methods (e.g., card payments, PayPal, Apple Pay).

By submitting payment details, you confirm that:

You are authorized to use the payment method
Billing information is accurate
Sufficient funds are available

Payments are processed securely by third-party providers. We do not store full card details.

13. Fraud Prevention

We reserve the right to verify payments and cancel orders if fraud is suspected.

14. Errors and Corrections

We reserve the right to correct errors in product descriptions, pricing, or availability. If an order is affected, we will inform you and offer a refund or alternative.

15. Shipping and Delivery

We ship to selected destinations using reliable courier services.

Delivery times are estimates and not guaranteed.

Risk of loss or damage transfers to the consumer only when the goods are delivered to the consumer or a person designated by the consumer.

For international shipments outside the EU, customs duties, taxes, or import fees may apply and are the responsibility of the recipient.

16. Right of Withdrawal (EU Consumers)

If you are a consumer residing in the European Union, you have the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day you receive the goods.

To exercise the right of withdrawal, you must inform us of your decision by a clear statement (e.g., email).

You must return the goods within 14 days of notifying us.

Conditions:

Items must be unused and in original packaging
You are responsible for return shipping costs unless the item is faulty
We will refund all payments received, including standard delivery costs
Refunds will be issued within 14 days of receiving the returned goods or proof of return

Exceptions to the right of withdrawal apply to:

Goods made to the consumer’s specifications or clearly personalized
Sealed goods not suitable for return due to health or hygiene reasons if unsealed

17. Legal Guarantee (EU)

Consumers are entitled to a minimum 2-year legal guarantee for goods that are faulty or not as described.

If a product is defective, you may request repair, replacement, price reduction, or refund in accordance with applicable law.

Please notify us as soon as possible after discovering any defect.

18. Limitation of Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence or fraud, or statutory consumer rights.

To the maximum extent permitted by law, we are not liable for indirect or consequential damages arising from use of the Website or Products.

19. Indemnification

You agree to indemnify and hold us harmless from claims arising from your misuse of the Website or breach of these Terms.

20. Force Majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including natural disasters, war, strikes, or technical failures.

21. Waiver

Failure to enforce any provision does not constitute a waiver of that provision.

22. Governing Law and Jurisdiction

These Terms are governed by the laws of Spain.

If you are a consumer residing in the EU, you may also bring proceedings in the courts of your country of residence in accordance with applicable law.