Whisperal™ currently ships to European Union countries only.

If your order has not yet been processed or shipped, cancellation may still be possible. Please reach out to us as soon as possible or submit a request through our returns portal.

If you notice an error in your shipping address, contact us immediately with the correct information. Once an order has been dispatched, we are unfortunately unable to change the delivery details.

While most orders arrive within the estimated delivery timeframe, occasional delays can happen due to customs or local delivery services. If your parcel is significantly delayed or lost, our team will make sure the issue is resolved as quickly as possible.

In most cases, orders are shipped together. However, depending on stock availability or warehouse location, your order may arrive in separate parcels with individual tracking updates.

Customers outside the EU may be required to pay customs duties or import taxes depending on local regulations. These fees are determined by your country’s customs authority and are not controlled by Whisperal™. For customers in the United Kingdom, orders above £135 may be subject to additional import charges due to current Brexit regulations (for more information, check https://www.gov.uk/goods-sent-from-abroad/tax-and-duty)

Yes — non-personalized items can be returned within 14 days of delivery. Returned pieces must be unworn and in their original condition. Return shipping costs are the responsibility of the customer.

Once your return reaches us, it is usually processed within 14 days. After approval, refunds are issued back to your original payment method. Depending on your provider, it may take between 5–30 business days for the funds to appear in your account.

If your item arrives damaged or you received the wrong product, please contact us with a photo of the item and your order details. We’ll resolve the issue as quickly as possible.

Yes — all Whisperal™ jewelry is covered by a 3-month warranty from the date of purchase. Every situation is reviewed individually to ensure the most suitable solution for our customers.
If you need help with your order, feel free to contact our support team at info@whisperal.com. To help us assist you faster, please include your order number and any relevant photos or details.

Yes — your personal and payment information is fully protected. Whisperal™ uses secure SSL encryption technology to ensure all transactions are processed safely and securely.